Terms & Conditions

Effective Date: 1 April 2026  ·  Last Updated: 30 April 2026

1. About whereto.com.au

whereto.com.au ("we", "us", "our") is an Australian-based online search and directory platform that helps users discover highly rated products and services in Australia. Our platform is operated in Australia and our search results are powered by Google, curated to display only businesses that meet our minimum quality criteria.

These Terms & Conditions constitute a legally binding agreement between you and whereto.com.au governing your access to and use of our website at https://whereto.com.au.

2. Acceptance of Terms and Data Consent

By accessing or using whereto.com.au, you confirm that:

• You are at least 13 years of age;
• You have read, understood, and agree to be bound by these Terms & Conditions;
• You have read and consent to our Privacy Policy, including the collection, use, and commercial sharing of your personal information as described therein; and
• Where you are using the site on behalf of an organisation, you have the authority to bind that organisation to these terms.

By using this website, you expressly consent to whereto.com.au collecting, using, and commercially monetising your data — including search behaviour, usage data, and device information — in accordance with our Privacy Policy. This includes sharing or selling data to advertisers, business partners, market research organisations, and other third parties as described in our Privacy Policy.

Your continued use of the platform constitutes ongoing acceptance of these terms and ongoing consent to our data practices, as updated from time to time.

3. Data Collection, Use, and Commercialisation

whereto.com.au collects data generated through your use of this website, including but not limited to search queries, browsing behaviour, location data (if provided), device and technical information, and any content you voluntarily submit.

We may use this data for any lawful commercial purpose, including:

• Operating and improving the platform;
• Providing targeted or interest-based advertising;
• Selling, licensing, or otherwise commercialising data (including aggregated and de-identified data) to third parties such as advertisers, businesses, market research organisations, and data brokers;
• Providing commercial intelligence and analytics products to third-party organisations; and
• Any other commercial purpose consistent with our Privacy Policy and applicable Australian law.

By using whereto.com.au, you acknowledge and agree that your data may be shared with or sold to third parties for commercial gain. Full details of our data practices are set out in our Privacy Policy.

If you do not wish your data to be used for commercial purposes, you must discontinue use of this website. You may contact us at [email protected] to request access to, correction of, or deletion of your personal information in accordance with the Privacy Act 1988 (Cth).

4. Use of the Platform

You agree to use whereto.com.au only for lawful purposes and in a manner consistent with all applicable Australian laws and regulations, including the Competition and Consumer Act 2010 (Cth) and the Spam Act 2003 (Cth). You must not:

• Post false, misleading, or defamatory reviews or content
• Engage in conduct that is misleading or deceptive in contravention of the Australian Consumer Law (ACL)
• Impersonate any person, business, or entity
• Use automated tools, bots, or scrapers to extract data from the site without our prior written consent
• Attempt to gain unauthorised access to any part of the platform or its underlying infrastructure
• Use the site to send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth)
• Engage in any activity that disrupts, interferes with, or damages the platform or its users
• Submit content that is offensive, obscene, discriminatory, or in violation of Australian law
• Use the platform for any commercial purpose without our prior written approval

5. User-Submitted Content

When you submit a review or any other content on whereto.com.au, you grant us a non-exclusive, royalty-free, perpetual, worldwide licence to display, reproduce, adapt, and distribute that content on our platform and in connection with promoting our services.

You warrant that any content you submit:

• Is based on your genuine, first-hand experience with the business or service reviewed;
• Is honest, accurate, and not misleading or deceptive;
• Does not constitute a false or misleading representation under sections 18, 29, or 33 of the Australian Consumer Law;
• Is free from personal attacks, hate speech, or discriminatory language;
• Does not defame any individual or business under the applicable defamation laws of Australia; and
• Does not infringe any third-party rights, including copyright, trade mark, or privacy rights.

We reserve the right to remove, edit, or refuse to publish any user-submitted content at our sole discretion, without notice or liability to you.

6. Business Listings

Search results and business information displayed on whereto.com.au are sourced from third-party data providers and are provided for informational purposes only. We do not independently verify the accuracy, completeness, or currency of any business information, including opening hours, contact details, pricing, ratings, or service descriptions.

whereto.com.au is not affiliated with, endorsed by, sponsored by, or responsible for any of the businesses listed in search results. Any dealings you have with a listed business are solely between you and that business.

7. Intellectual Property

All original content on whereto.com.au — including the whereto.com.au name, logo, website design, layout, and code — is the intellectual property of whereto.com.au and is protected under the Copyright Act 1968 (Cth) and other applicable Australian intellectual property laws.

You may not reproduce, copy, distribute, modify, or use any of our proprietary content for any commercial or public purpose without our express prior written permission. Nothing in these Terms & Conditions grants you any licence or right to use our intellectual property.

If you believe that any content on our platform infringes your intellectual property rights, please contact us at [email protected].

8. Third-Party Services

whereto.com.au integrates with third-party services including Google Analytics, Google services, and social sharing platforms (WhatsApp, Telegram, Facebook, X/Twitter). Your use of these services is subject to their respective terms of service and privacy policies, which we encourage you to review. We are not responsible for the content, availability, accuracy, or practices of any third-party service.

9. Australian Consumer Law

Our platform is provided to consumers in Australia. Nothing in these Terms & Conditions excludes, restricts, or modifies any right or guarantee that you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded, restricted, or modified. To the extent that any implied guarantee under the ACL applies to our services and cannot be excluded, our liability for breach of that guarantee is limited (at our option) to:

• The re-supply of the services; or
• Payment of the cost of re-supplying the services.

10. Disclaimer of Warranties

Subject to your rights under the Australian Consumer Law, whereto.com.au is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no representations or warranties of any kind, express or implied, regarding:

• The availability, continuity, or error-free operation of the platform;
• The accuracy, completeness, or currency of search results or business information;
• The fitness of the platform for any particular purpose; or
• The security of data transmitted through the platform.

11. Limitation of Liability

To the fullest extent permitted by Australian law (and subject to your non-excludable rights under the ACL), whereto.com.au and its owners, operators, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, the platform;
• Reliance on any information or search results displayed on the platform;
• Any dealings with businesses listed in search results; or
• Any unauthorised access to or alteration of your data.

Where our liability cannot be excluded by law, our total aggregate liability to you for any and all claims arising from your use of the platform shall not exceed AUD $100.

12. Indemnification

You agree to indemnify, defend, and hold harmless whereto.com.au and its owners, operators, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the platform in breach of these Terms & Conditions;
• Any content you submit to the platform; or
• Your violation of any applicable Australian law or the rights of any third party.

13. Privacy

Your use of whereto.com.au is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. We encourage you to review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

14. Modifications to the Platform

We reserve the right to modify, suspend, or discontinue any feature or part of whereto.com.au at any time and without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service, except to the extent required by the Australian Consumer Law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our practices, applicable law, or the nature of our platform. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of whereto.com.au after the posting of changes constitutes your acceptance of the updated Terms & Conditions. We encourage you to review these terms periodically.

16. Termination

We reserve the right to suspend or terminate your access to the platform at any time, with or without notice, if we reasonably believe you have breached these Terms & Conditions or any applicable law. Termination does not affect any rights or obligations that arose prior to termination.

17. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Commonwealth of Australia and the State of New South Wales. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia for the resolution of any dispute arising under or in connection with these terms.

We encourage you to contact us in the first instance at [email protected] to attempt to resolve any dispute informally before commencing legal proceedings.

18. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable under Australian law, that provision shall be deemed severed from the remaining terms, which shall continue in full force and effect.

19. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and whereto.com.au with respect to your use of the platform and supersede all prior agreements, representations, and understandings.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us at [email protected].